Please see the HOW TO USE page for usage instructions.

All products use “Aqua” for a clean bathtime look.

Please see "details" in each product page. You can see the product list page from here .

Depending on the hairstyle and amount of hair, the amount will be used up in about 1 to 2 months.

Is possible. You can see the set product list page from here . Please select either "regular purchase" or "regular purchase" from the desired set product page.

We recommend that you use shampoo and treatment as a set, but you can also purchase either one separately.

You can see the product list page from here .

Turn the bottle upside down and shake it several times, or store it with the cap facing down to make it easier to pour out.

Peppermint oil is used for the scent of peppermint.

If you are concerned about the residue left after washing, please try the following steps before shampooing.

Pre-wash → Apply treatment → Rinse

The oil content of the treatment may float the oil content of the balm, making it easier to remove.
Also, even a small amount of hair balm can produce luster and flow, so be careful not to apply too much.

Click here for details → https://www.instagram.com/p/CZ_7BnPPDDE/

As it is a multi-balm, it can also be used as a lip or hand cream.

The shelf life is 3 years from the date of manufacture if unopened and stored at room temperature in a dark place.

A collection of hairstyles set with a balm.

→ Hair setting technique "Hair balm"

The shelf life is 3 years from the date of manufacture if it is unopened and stored at room temperature in a dark place.

It depends on the amount of hair and style, but please use the first joint of your index finger as a guide.

We are putting together a hairstyle set with grease.

→ Hair setting technique "Hair grease"

The shelf life is 3 years from the date of manufacture if unopened and stored at room temperature in a dark place.

It can also be used as a care treatment before drying your hair with a dryer, or as a base styling agent by applying it before setting your hair.

Other than that, you can use it in a variety of situations, such as when your hair feels dry or dry.

No problem.

Depending on the amount of hair and style, please adjust 1 to 3 pushes from the middle of the hair to the ends of the hair.

See the " How To Use " page.

Please use facial cleanser or alkaline fatty acid soap.

If you are concerned about washing up, please use the cleansing agent.

02 (natural ocher) is a natural color with orange added to the spice. Complementary colors counteract and cover “blue troubles” such as bears and beards.

01 (light beige) has a natural yet tone-up effect, giving a slightly brighter impression.

The method differs depending on the material and color of the clothes, so we recommend that you consult a cleaning specialist.

Of course you can use it.

Allergies vary from person to person, so please check all ingredients on the package and product page.

Rinse with water or lukewarm water without rubbing. If you feel discomfort in your eyes, please consult an ophthalmologist.

The shelf life is 3 years from the date of manufacture if unopened and stored at room temperature in a dark place.

Around 12 rotations is a guideline for using up. About 1.5 cm at the bottom will be the filling part.

It is fragrance-free.

Contents may melt at high temperature.

In addition, it may break if it is subjected to a strong impact such as being dropped, or if it is used by extending the contents too much, so please extend it little by little .

The shelf life is 3 years from the date of manufacture if it is unopened and stored at room temperature in a dark place.

You can pay by the following methods.

・Credit card payment (Visa, MasterCard, JCB, American Express)
・Convenience store payment (KOMOJU)
・Other (Apple Pay, Shop Pay, PayPal, Amazon Pay)

We pay close attention to the quality of our products, but in the unlikely event that you receive a defective product such as soiled or damaged, or a product that is different from what you ordered, please contact us within 8 days after the product arrives. After contacting us, please return the product at our expense (cash on delivery).

If you need to exchange the product, we will send you a replacement product immediately.

In the following cases, we do not accept returns or exchanges, so please check before purchasing.
・If more than 9 days have passed since the product arrived.
・If you have already used the product.
・In the case of customer's convenience, such as ordering the wrong product or disliking it.

In addition, if the customer does not receive the product after it has been shipped, we will keep it for 7 days, after which we will refund only the price of the product. If refund is not possible due to convenience store payment, we will contact you by e-mail.

We will pay for the defective product. Other charges will be borne by the customer.

Items will be shipped immediately after payment. Therefore, basically we do not accept cancellations. Please check before purchasing.

If you wish to cancel immediately after payment, please contact LINE or support@ciik.tokyo with your order number.

Click here for the CONTACT page

If you cancel after shipment due to customer's convenience, we will accept returns and refunds only for unopened items. Please note that the return shipping fee will be borne by the customer, and the refund amount will be only the product price.

Orders placed before 11:00 am Monday through Friday will be shipped the same day (unless there is a confirmation or other reason).

Orders placed after 11:00 am will be shipped the next business day.

Orders received on Saturdays, Sundays, and public holidays will be shipped the next business day.
Please note that orders placed after 11:00 on Fridays and days before holidays will be shipped the next business day.

Items will be shipped immediately after payment. Therefore, basically we do not accept changes. Please check before purchasing.

Please note that if the address is changed after shipment due to the customer's convenience or inadequacy, additional shipping charges will be incurred for resending.

If you change your address immediately after payment, please contact LINE or support@ciik.tokyo with your order number.

Click here for the CONTACT page.

500 yen nationwide. Free for purchases of 5,000 yen (tax included) or more.

Regular purchase is a service that automatically delivers products once every 30 days.

You can purchase with 10% off regular price + free shipping. Also, there is no fixed number of times.

You can skip delivery, change items ordered, change your address, etc. from My Page (the skip function cannot be used twice in a row).

[If you have not registered an account]

Please send your name and order number via LINE or email (support@ciik.tokyo), specifying that you would like to register an account. An account invitation will be sent to the email address used at the time of purchase.

[If you have already registered an account and cannot log in]

If you are unable to log in, the possible reasons are as follows.

・The email address and password do not match.

・The original member registration information and the registered address such as amazon pay are different.

If the problem persists, please contact us via LINE or email (support@ciik.tokyo), clearly stating that you are unable to log in.

After logging in to My Page , you can check from the account menu "List of regular purchases".

You can change your payment up to 5 business days before the next scheduled payment date from My Page.

Also, depending on the season and changes in hairstyles, concerns and optimal combinations may change, so we recommend that you undergo a hair quality diagnosis again.

Please refer to here for how to change the combination after re-diagnosis.

In addition, we also accept consultations via LINE and email (support@ciik.tokyo). Please feel free to tell us.

Depending on the season and hairstyle changes, your concerns and the best combination may change.
We recommend that you have your hair checked regularly.

The combination of shampoo and treatment can be changed up to 5 business days before the next scheduled payment date.

Please refer to here for the procedure to change from My Page.

In addition, we also accept consultations via LINE and email (support@ciik.tokyo). Please feel free to tell us.

You can skip the order by clicking the "Confirm details" of the corresponding subscription plan from the account menu "Subscription list" on My Page, and clicking the "Skip" button. You cannot skip twice in a row.

You can pay by the following methods.

・Credit card payment (Visa, MasterCard, JCB, American Express)

・Other (PayPal)

From the My Page account menu "Regular purchase list", click "Confirm details" of the applicable subscription plan, and proceed from "Payment method".

We pay close attention to the quality of our products, but in the unlikely event that you receive a defective product such as soiled or damaged, or a product that is different from what you ordered, please contact us within 8 days after the product arrives. After contacting us, please return the product at our expense (cash on delivery).

If you need to exchange the product, we will send you a replacement product immediately.

In the following cases, we do not accept returns or exchanges, so please check before purchasing.
・If more than 9 days have passed since the product arrived.
・If you have already used the product.
・In the case of customer's convenience, such as ordering the wrong product or disliking it.

In addition, if the customer does not receive the product after it has been shipped, we will keep it for 7 days, after which we will refund only the price of the product. If refund is not possible due to convenience store payment, we will contact you by e-mail.

We will pay for the defective product. Other charges will be borne by the customer.

You can cancel from here .

If you wish to cancel, please contact us at least 5 business days before the next scheduled payment date.

Orders placed before 11:00 am Monday through Friday will be shipped the same day (unless there is a confirmation or other reason).

Orders placed after 11:00 am will be shipped the next business day.

Orders received on Saturdays, Sundays, and public holidays will be shipped the next business day.
Please note that orders placed after 11:00 on Fridays and days before holidays will be shipped the next business day.

it's different.

The next scheduled payment date is the day when the order is confirmed, so after the order is confirmed, we will ship it as described in the FAQ "When is the estimated shipping date?"

You can change the shipping address from the "Shipping address" item by clicking "Confirm details" for the subscription plan whose delivery address you want to change from the account menu "List of regular purchases" on My Page.

*Please click the "Update" button after entering.

Shipping is free for regular orders.